In his book How Starbucks Saved My Life, Michael Gill, wrote about the first time he cleaned the restroom.
One afternoon, he had just finished “detailing” the bathroom, and it was sparkling. He saw an old African-American man who was clearly a homeless person heading for the bathroom. Michael intercepted him and explained the restroom was closed for cleaning---a lie he made up because he was afraid of the mess he might make.
The store manager overheard him. She took him aside and told him never to refuse the bathroom to anyone. Michael explained that the old guy wasn’t a customer. She told him he might not be a customer, but everyone who walks in the door is a Guest and that is what makes Starbucks different from any other place in the city.
For some reason, perhaps because he had just worked hard to clean up the filth, he argued with her. He told her it is not Starbuck’s job to provide toilets for the homeless.
She told him that in any Starbucks, Starbucks is welcoming and to not refuse that toilet to anyone especially someone who really needs some welcoming and not another person putting them down.
Does the Church of Christ live up to the Starbucks standard?
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